Frequently asked
questions
Everything you need to know about ShouldertoCryOn — for users seeking support and therapists joining the platform.
A mental health therapy platform.
The main focus relies on the Users to engage with one another and literally be a "shoulder to cry on". We also provide professional psychotherapy from a list of various Practitioners, Group Therapy Sessions, Workshops and Self-Help Courses.
A User is anyone who has been vetted and then verified; over the age of 18 with a valid ID. Our team cross-references and performs a background check to validate each User.
Licensed, trained, and/or accredited professionals. This includes, Psychologists (PsyD), Marriage and Family therapists (LMFT), Clinical Social Workers (LCSW), and Counsellors (LPC).
Again, our team validates each registered professional is in good standing and able to meet the services required by ShouldertoCryOn.
Visit the Services page for more details.
Otherwise, a quick summary:
(a) Find a Therapist or
(b) Interact with Users or
(c) Go Anonymous
(d) Join the Group Sessions and Work Shops
(e) Browse through the Courses to educate yourself and others
Choose from the 3 tier packages, each unlocking different features from the platform. Additionally, pay the Therapists at their requested per hour rate to receive one-on-one therapy sessions.
Unfortunately, Medical Aid or Insurance will not be covered. For now, this is all out-of-pocket expense.
Yes! We give a 30-day-trial period for you to acclimate and become familiar with the layout. We will contact you in that trial period to acquire your thoughts on the platform and whether you want to continue your membership on a monthly basis.
All you need is a computer with a functional webcam, microphone, and a stable (10 Mbps+) internet connection. You can also use a tablet or phone.
Customer support:
Phone: +1 470-855-0973
E-mail: contact@ark-am.com
No! Psychotherapy is a profession motivated by duty, compassion, and care. That's why we keep it human.
The only Ai tools we are considering employing are dictation, note taking, and noise cancelation.
Yes. Research suggests that online therapy, counseLling, and coaching can be effective for many individuals. Numerous studies have shown that online mental health services are comparable to traditional in-person methods in terms of outcomes for various mental health conditions.
Factors such as, accessibility, convenience, anonymity, scheduling, diversity are just some of the areas that make online therapy effective.
The key difference is managing an urgent or a crisis situation, where face-to-face allows for immediate response and quicker access to local emergency services. We take many measures to circumnavigate this hurdle, such as obtain your local emergency service provider's contact details or verify that your designated emergency contact person is aware and able to respond during a session should an emergency or crisis occur.
The greatest advantage for online therapy is accessibility. Whether it is time or being guided through the course materials, you will have access to an abundance of tailored information, developed for your betterment.
If you are experiencing distress, difficulty functioning on a daily basis, face recurring issues or trauma, show physical symptoms such as constant headaches or fatigue, show unhealthy tendencies, or if you are simply having a negative impact on your relationships; all these are signs where psychotherapy can help.
Yes, but only to a certain extent. You can be anonymous with another User or in a Group Session, but seeing a Therapist or being active in a Workshop requires your identification.
If the above questions answered you favourably, then yes. Our biggest advantage is that fact you save a substantial financial expenditure for undergoing therapy. Majority of the therapy work is performed by you, and therefore, the results are worth the struggle.
Yes!
When interacting with another User under the "Go Anonymous" session type, you can use your avatar or turn off the video altogether. Moreover, you can mask your voice. With the combination of the avatar and the voice mask, your identity will therefore remain hidden but still be able to express yourself.
However, when interacting with a Therapist, you can either show your face, use your avatar, or use the voice chat function, but your idenity must be disclosed, as this can be due to a variety of reasons. Same applies to Work Shops.
Typically 60 minutes, but entirely dictated by the individuals involved in the session, whether it is a one-on-one session or a group environment.
Yes! We have a time-management and scheduling service feature where you can see your past sessions and schedule for future ones.
Yes, but depends on the individuals' preferences in the session. Otherwise, the Group Sessions are a relatively open room for participants to join.
We are still in the process of determining which technology will best suit this platform in relation to tracking an individual's progress.
Subscribe to our newsletter to get notified on the platform's updates.
Our subscription is monthly based, therefore the most we can refund in 30 days' worth of subscription fee.
On the other hand, Therapists must be notified 24 hours prior to the scheduled session. Otherwise, you incur an administrative fee valued at 50% of the missed session.
Yes! You can call, leave a voice message, text message or email.
Under your Profile page, in Settings, select one of the options to Delete.
No! The only data we store are basic browser cookies, such as timestamps, browser version, etcetera.
Under Login page, click Forgot Password. Otherwise go to your Profile, under Settings.
Go to your Profile page, under Settings.
This platform requires a minimum 8 to 10 Mbps (Megabits per second) transfer speeds, which is a fast 3G cellular or a slow 4G cellular speeds.
We also provide 24/7 technical service. Simply contact us via the Help button in your Home Screen.